QUESTION 1

Provide four examples of Quality. Provide the subjective terms used by most managers to define Quality.

QUESTION 2

Analyze the Deming Philosophy, explain the 14 Points?

QUESTION 3

How does a Quality Management System (QMS) work? Please explain.

QUESTION 4

Explain ISO 9000 Family of Standards.

QUESTION 5

Analyze the effects of the Workforce concept.

QUESTION 6

Compare and contrast Workforce and Quality.

QUESTION 7

What is Workforce Management or Human Resource Management? Evaluate these objectives.

QUESTION 8

Evaluate the Principles of Workforce Engagement and Motivation.

QUESTION 9

Performance Excellence can be defined as. Provide examples.

QUESTION 10

Analyze the effectiveness of an organization.

QUESTION 11

Assess Continuous Improvement as it relates to the concept of Process Improvement.

QUESTION 12

Evaluate Process Management.

QUESTION 13

Differentiate between Process Management and Improvement.

QUESTION 14

Real Improvement depends on learning. Explain this concept.

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