Reverse logistics has taken on more than just customer returns and warranty repairs/replacements. What is a product that you have recently returned to a retailer? Why did you return it? Now related to your example, suggest at least two specific examples as to why supply chains would want a Returns Management process. Other than the retailer that you bought your product from, identify the companies in the supply chain that would benefit from each of your 2 examples and how they would benefit.

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