the patient experience 1

Competency

Evaluate the role and importance of the patient experience.

Course Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

Emergency room services
Intensive care
Surgical care
Obstetrics
Diagnostic services
Some rehabilitation therapies
Inpatient pharmacy services
Geriatric services and
Consumer physician referral services

Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.

Scenario Continued

The Public Information Officer for Chaparral Regional Hospital as contacted you requesting information for the employee newsletter. In particular, she would like you to write a short article with an accompanying infographic detailing the role and importance of the patient experience when working towards quality improvement.

Instructions

The article should address the role and importance of the patient experience in healthcare when working towards quality improvement. Both the article and the infographic should include appropriate information and graphics.

The goal of the article is to provide the reader with valuable information and enlighten them about the subject. Therefore, your article should be MORE PERSUASIVE than academic. In the article, you will address the role of the patient experience in healthcare and its importance. APA standards would still apply.

APA FORMATTING FOR THE ARTICLE AND PROPER GRAMMER AND PUNCTUATION AND FORM ARE REQUIRED

You will highlight the major ideas from your article in the infographic. An infographic is a visual representation of ideas, and you are free to be as creative as you want when creating your infographic.

Grading Rubric

F	F	C	B	A
0	1	2	3	4
No Pass	No Pass	Competence	Proficiency	Mastery
Not Submitted	Does not demonstrate comprehensive knowledge or skill	Demonstrates comprehensive knowledge or skills	Demonstrated mastery exceeds level of comprehensive knowledge or skills	Uses mastery of competency to devise alternate solutions and create new value
Not Submitted	No noticeable attempt to define the role of the patient experience in relations to the hospital services listed.	Discuss the role of the patient experience in relation to the hospital services listed.	Discusses the role of the patient experience in relation to the hospital services listed with supporting details.	Thoroughly discusses the role of the patient experience in relation to the hospital services listed with supporting details.
Not Submitted	No noticeable attempt to provide a related infographic.	Provides an infographic related to the patient experience.	Provides an infographic related to the patient experience with additional details.	Clearly provides an organized infographic that is related to the patient experience with clear details.
Not Submitted	No noticeable attempt to define the patient experience.	Provides the importance of the patient experience.	Provides the importance of the patient experience with supporting details.	Thoroughly discusses the importance of the patient experience with specific supporting details.
Not Submitted	No noticeable attempt to discuss the relationship of the patient experience and quality improvements.	Critiques the relationship of the patient experience and quality improvements.	Critiques the relationship of the patient experience and quality improvements with supporting details.	Thoroughly critiques the relationship of the patient experience and quality improvements with supporting details.

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