D-3
January 20, 2023
Cmgt90210
January 20, 2023

Support Assignment

The purpose of this assignment is to see if you understand the WalkMe Product and how youapproach support efforts.Notes:1. We recommend that you familiarize yourself with the product before completing this assignment.To do so, please sign up for an account by navigating to walkme.com and clicking ‘Get Started’.You may then download the product from walkme.com/download2. Feel free to use any of the resources available in our Help Center (support.walkme.com)The following question was received from a customer through a support thread. Please answer it inorder to fully address the customer’s needs and treat it as an official WalkMe Support reply.You may also use all the aids you need in order to convey your answer: screenshots, videos, links to oursupport articles, or anything else. However, note that you are expected to provide an elaborate writtenanswer.Hi WalkMe Support,My Smart Walk-Thru is meant to teach users how to add an item to theircart. Problem is, there are two different scenarios for this: One is for userswho are logged in already, the other is for users who are not. How do Iovercome this challenge?BestRegards,John”

 
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