First Part (240+ Words)
The key to integrating social media with the company’s core information systems, corporate functions, and processes is what some companies call the social media platform.
- What is the social media platform?
- What is the main role of a social media platform?
- What are the 6 core components of the social media platform?
- Can the social media platform be acquired in its entirety, or does the company need to build the platform virtually from scratch?
Second Part (240+ Words)
Implementing the social media technology platform.
- Generally, companies have implemented social media technology in two phases. What are they?
- What types of things are implemented in Phase 1?
- What types of things are implemented in Phase 2?
- What is the key focus of Phase 2, and why is it important?
Please cite from the attached reference:
The Social Media Management Handbook: Everything You Need To Know To Get Social Media Working In You by Wollan, Smith, Zhou
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