Assignment Content

1. 
   Resource:
   Service Plan Grading Guide
   
   You are the Assistant Manager for a large casino in Las Vegas. The General Manager asked you to create a service plan to respond to customer complaints about long wait times in the Food and Beverage (F&B) operations.
   
   Create a 700- to 800word service plan to address the long wait times and improve customer perceptions of the F&B department.In your plan,
   include the following:

   • Define a service plan to respond to long wait times in the F&B department
   • Explain the principles of workforce planning and optimization in your service plan
   • Explain how improving customer perceptions might impact profit margins
   • Describe technology that can be used in your service plan to decrease wait times
   • Develop quality controls to monitor the effects of your service plan on improved customer satisfaction

   Format all sources according to APA guidelines.
   
   Submit your plan.
   
   Resources

   • Center for Writing Excellence
   • Reference and Citation Generator
   • Grammar and Writing Guides
   • Learning Team Toolkit

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