IMPORTANT FOR THIS ASSIGNMENT: You should only observe and take notes. You should not audio or video record as you observe customer service.You should not interact with employees to test them on their customer service.

This collaborative assignment provides practice in primary (observation) and secondary (library) research, crafting informative and persuasive messages, developing visuals, citing sources, and designing a report. You will need to work as a group to gather data and write and design a recommendation report.

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