Once selected as a tutor I will give further instructions as to how to access the Persons Lab

Recommended

• Al-Otaibi, F. (2015). Role of exploratory factor analysis applicability of TQM practices on the items of quality culture in the kingdom of Saudi Arabia. International Journal of Business and Management, 10(1), 136-143. Retrieved from http://www.ccsenet.org/journal/index.php/ijbm/article/view/39716
• Bernard, A. B., & Fort, T. C. (2015). Factoryless goods producing firms†. American Economic Review, 105(5), 518-523. doi:10.1257/aer.p20151044
• Bradley, J. (2014, August 13) Quality controls [Lynda.com video file].

Additional Resources

• American Society for Quality website
• http://ebenchmarking.com
• Operations Management textbook companion website for the 11th and 12th editions
• Quality Assurance Institute website
• Cleveland, B. (2016, December 12). Quality standards in customer service[Lynda.com video file].

Module 5: Critical Thinking

• Points 100
• Submitting a file upload

Critical Thinking Assignment (100 Points)

Important! Read First

Choose one of the following two assignments to complete this week. Do not do both assignments. Identify your assignment choice in the title of your submission.

Common Instructions for both Options #1 and #2: Operations Quality Management

1. Access the Pearson MyOMLab per the instructions located in the Course Information folder, titled: MyOMLab Student Guide. Carefully review the simulation’s introductory information and instructions, as these results will influence your grade by 10%. After completing the simulation, capture a screen image of your final simulation results, which are to be included in your critical thinking operations management assignment as an appendix item.

The operations quality management assignment content must include the following:

• Introduction: Explain the purpose or thesis of the paper and explain how the body of the paper is arranged to support the purpose of the paper.
• Provide a brief definition of operations quality management and identify why it is important in an organization’s operations.
• Provide a brief overview description of the quality management simulation.
• Describe your strategy for performing the quality management simulation.
• Describe at least three operations quality management methods, principles, or techniques experienced in the quality management simulation.
• Itemize at least three lessons learned from the quality management simulation.
• Conclusion: Present a recap of key points and summary of main emphasis without repeating verbatim and exclusive of new information.
• References: Include at least two current scholarly references (published within the past five years) in addition to the course text.
• Appendix: Quality management simulation results. The appendix page should be its own page after your reference page, with the header: Appendix—with your screenshot below.

Submit your Critical Thinking assignment document(s) to the module submissions area established for this purpose. Per the assignment rubric, a portion of your evaluation is based on your simulation results.

Option #1: Operations Quality Management Paper

This Critical Thinking assignment option consists of two activities:

1. Performing the Pearson MyOMLab Forecasting Simulation, examining the results, and identifying lessons learned. Please adhere to the detailed instructions contained in the Common Instructions for both Options #1 and #2: Operations Quality Management
2. A written operations management quality paper.

• Your report will require a structure that includes a strong title, followed by an introductory paragraph which generates interest and includes a thesis and mapping of what is to come.
• Each of the sections should use appropriate APA headings, including a conclusion section.
• Make sure that the body sections address each of the previous bullets.

Submission Requirements:

• Your well-written paper should be three to four pages in length not including the required cover and references pages.
• Support your paper with at least three scholarly references (excluding all textbooks). Use current sources, not older than five years. The CSU-Global Library is a good place to find these references.
• Format your paper according to the CSU-Global Guide to Writing & APA (Links to an external site.).

Please adhere to the detailed instructions contained in the Common Instructions for both Options #1 and #2: Operations Quality Management section above.

Option #2: Operations Quality Management Presentation

This Critical Thinking assignment option consists of two activities:

1. Performing the Pearson MyOMLab Quality Management Simulation.
2. Creating a multimedia-rich operations quality management presentation.

• Your multimedia-rich operations quality management presentation must contain logically-cohesive flow including audio, video, and graphical content.
• The length of the presentation, in addition to the title and reference portions, should be 10-12 slides (must include speaker notes), or five to seven minutes of narrated presentation (must include a transcript).
• Please present your content clearly, concisely, and cohesively.
• The presentation may be submitted as a completely self-contained file (e.g., PowerPoint, Prezi, Screencast-o-matic, Knovio, or Loom) or as a link to a hosted internet site.

Please adhere to the detailed instructions contained in the Common Instructions for both Options #1 and #2: Operations Quality Management section above.

Rubric

OPS400 Mod 5 CT

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