Task 5

Course Outcomes explored in this module:

• • • • • • • • • • • • • Explain basic concepts, techniques, methods, applications and challenges of operations management.
                        • Assess the Customer’s Activity Cycle and competitive Advantage of a business in the Marketplace

In order to accomplish this assignment you will need to complete the following research:

Watch Chapter 4 of the Lynda course Operations Management Fundamentals.

Read Chapter 18

Research a User experience.

Complete the assignment:The End User’s Current ExperienceAssignment (see sample in Moodle)

See Important Documents for Directions and Template.

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