Lesson 5

Course Outcomes explored in this module:

• • • • • • • • • • • • • Explain basic concepts, techniques, methods, applications and challenges of operations management.
                        • Assess the Customer’s Activity Cycle and competitive Advantage of a business in the Marketplace

Case Study

• • • • • • • • • • • • • Observations

• • • • • • • • • • • • • End Users Assignment
                          • (found in the Important Documents Folder)
                        • Next week
                          • What do you need to accomplish for next week

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