- Quality Control Manual
- Use Word
- Title page
- Course number and name
- Project name
- Your name
- Date
- Table of Contents (TOC)
- This should be on a separate page.
- This should be a maximum of 3 levels deep.
- If you are using an autogenerated TOC, be sure to update the fields of the TOC before submitting your project.
- Section Headings
- Week 1: Introduction
- History of the quality management evolution
- Why it is needed
- Week 2: The Role of Leadership
- Why it is a strategic issue
- Management as a role model
- New kinds of metrics
- Week 3: General Quality Strategies and Tools
- Establishing customer expectations
- Designing quality in
- Defining metrics
- Mistake-proofing
- Kaizen
- Six Sigma
- Week 4: Quality Tactics and the Logistics and Supply Chain Functions
- What tools are applicable internally
- What tools are applicable externally with vendors
Part 2
Tasks for Part 2 will be completed in Week 5 and will be 250–300 words.
- Week 5: Roll-Out
- A communication plan
- Recommended sequence of steps to get personnel trained
- Stakeholders on board (e.g., the vendor base, trucking companies, warehouse personnel)
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