In Chapter 12 of the text – Managing & Using Information Systems: A Strategic Approach, we discuss the use of knowledge management in IT in business.

Reply to this Discussion question (300 or more words)

Using the lessons learned in Chapter 12 of the text and research about knowledge management, devise a process to retain the knowledge of your organizations’ IT department. How would you retain the documentation and the IT personnel’s knowledge about the different IT products and services so they can be kept, organized, and easily searched in the future? You must have at least 1 scholarly journal article along with your text to support your analysis. Try to find articles that are less than 5 years old.

Reply to any two of your classmate’s post (200 or more words). You do not need a new reference list with these replies, unless you cite sources not already cited in you original reply to the Discussion question. If so, include all sources cited in one reference list.

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