leaders are increasingly called to demonstrate and improve upon competency in broad areas such as emotional intelligence. This is a very different competency (sometimes referred to as a soft-skill) from competency in areas such as financial reporting and analysis. In fact, both technical and non-technical competencies often find their way onto job descriptions for roles at various levels of organizations ranging all the way from customer service to the executive level. We even see both technical and non-technical areas assessed in performance evaluations. This means that we are assessing the effectiveness of the individual in demonstrating proficieny against some measure of the competency area in question.

• Highlight one example of a leader who has demonstrated a high level of emotional intelligence (EQ) in your industry-area and describe a specific situation which highlights this display of EQ. Describe why you believe this demonstrated a high-level of EQ

The industry is restaurants or food

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