Topic: SLAs use service quality metrics to express measurable QoS characteristics. Select two metrics from the list and provide a descriptive explanation of the importance of including these metrics in the SLA.

Question: Please indicate the priority that should be placed on the metrics you selected when negotiating an SLA.

• Availability – up-time, outages, service duration
• Reliability – minimum time between failures, guaranteed rate of successful responses
• Performance – capacity, response time, and delivery time guarantees
• Scalability – capacity fluctuation and responsiveness guarantee
• Resiliency – mean-time to switchover and recovery
• Security – security measures such as anti-virus updates and patching

Instructions:

• Need minimum 500 words
• Need 5 APA References (Use 2015 and Above)
• No Plagiarism please

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