In the week two assignment we discussed the application of Deming’s quality concepts to local government. In the week three assignment we research how the tools and techniques of process improvement and control can be applied in local government. Tools and techniques provide organizations with the methods of creatively designing, controlling, and improving quality processes (Evans, 2017, pg. 107). When considering quality control of processes, those same processes need to be repeatable and measurable. The timeframe of the process may be long or short depending on the individual company. The quality tool chosen should be applied to bring the process under control and allow the process to be measured.

Review the article: Implementation of TQM and lean six sigma tools in local government and a case study(Furterer & Eishennawy, 2005).

Through research from sources provided in the course and from academic and scholarly resources outside of the course, evaluate and discuss the following elements:

• Analyze one of the 7 basic tools of quality used in the article and determine how the tool is used in the design of quality management best practices.
• Discuss if this tool is used effectively and did it contribute to quality improvement and performance excellence as described in week one of this course?
• Create a new basic tool of quality by combining two of the tools discussed in the article and how this new tool could be applied to bring the process under control and allow the process to be measured.

The paper should contain the following APA formatted elements:

1. Title Page.

1. Abstract.

1. Body of the essay (Your researched response).

1. Conclusion.

1. References Section.

The requirements below must be met for your paper to be accepted and graded:

1. Write a response between 750 – 1000 words for the body of the essay (The title page, abstract, conclusion and References section are not counted toward the word requirement.) (approximately 4-6¬ pages) using Microsoft Word in APA style.

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