Part I: Read “Southwest Airlines Comes of Age.” Answer the three questions that follow – in detail, in your own words, college level. Include at least two of the key terms on page 100 into your answers (2 total not 2 per question). These key terms must be in BOLD or underlined.

Part II: Research the change in CEO at Southwest Airlines referred to in the reading. Write a paragraph about your findings and why the workers miss Herb Kelleher.

Read attached documents 1, and 2.

Answer the questions attached.

Include one key term in each answer.

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