You are a junior administrator in a small hospital. The clinical staff in the hospital have done a good job in ensuring that patient care falls in line with the National Culturally and Linguistically Appropriate Services (CLAS) policy. However, in a recent assessment of your facility, it was found that these competencies are lacking in the interactions of patients with administrative services. Your supervisor has learned that you have taken this course and has asked you to prepare a PowerPoint presentation to share with the various administrative departments such as billing, customer service, scheduling, etc. Your presentation should include the following:

• A thorough explanation of the CLAS Standards
• Why culturally competent services are important throughout the hospital
• Suggestions for how different departments can better serve the hospitals’ diverse clientele
• A slide with resources for staff members
• A slide with references

You must include speaker’s notes with your slides, which will elaborate on the content in each slide. Be sure to cite your sources in your slides and speaker’s notes.

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