Research and review at least three case studies using the University Library on BI.Prepare a 10-slide multimedia-rich presentation with speaker notes that presents your view on best practices for BI and CRM systems.Record at least a 5-minute voiceover to accompany your presentation.Use the software of your choice such as Sound Recorder, or Audacity to create your audio file and save as a MP3 or WAV.Include content on the following in your presentation:Customer relationships in the organizationSystem development roles and responsibilitiesApplication architecture and toolsBusiness case for system implementationRelationships amongst BI system application componentsCRM drivers and challengesSales, service, and contact center analyticsCRM data modelBI application customization methodsProject planning and deploymentFuture of the BI applicationBI/CRM implementation and management planInclude the source of your research.

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