Please use these questions to assist in getting this information.
1. Who started the company and when
2. How is the company structured?
3. What are the strenghts of your organization
4. What are the weaknesses of your organization
5. How would u describe the senior leadership within the organization
6. What is the vision and mission of the organization
7. How is your organization fairing in the market?
8. Describe in your own way the simple technique that your organization used to find out how satisfied its customers were with their service.
9. Explain how the method of measuring customer satisfaction provided the company with meaningful data
10. How did your organization use the information it collected? How did this enable the company to make improvements?
cite any sources using APA
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