Your employee handbook is almost complete. With the understanding of the importance of customer service and satisfaction, you have decided to include a copy of a customer satisfaction survey in your handbook so that employees can see what they are being assessed upon by patients and how to improve patient care and satisfaction.
This week for your project you will have two parts; creating a customer service survey and a memo to employees:
Part A Requirements:
Part B Requirements:
Save your assignment as a Microsoft Word document.
When you make an account for survey monkey, make sure to send me the login n password…. Just make an account up like student1234 or something like that without using names etc.
PLEASE MAKE SURE TO USE APA FORMAT. TITLE PAGE AND REFERENCE PAGE.
PROPER SPELLING AND GRAMMAR WITH COMPLETE SENTENCES AND NO PLAGIARISM!
RUBRIC: Module 04 Rubric
Criteria |
Points |
Writing is free from spelling and grammar errors. Used proper writing mechanics including proper grammar, sentence structure, transitions, and punctuation |
10 |
Used Survey Monkey to create survey and included the link to survey. |
10 |
Developed an appropriate customer satisfaction survey for the healthcare profession using at least 10 questions |
10 |
Created a memo for employees explaining why they created the survey and how it was created. |
20 |
Determined the appropriate manner of communication and content, and to use effective skills and organization when drafting memo. |
5 |
Used proper memo formatting. |
5 |
Applied tone that was suitable for an employee audience |
10 |
Total |
70 |