Choose a service that you encounter as a customer (be sure to check earlier posts so you do not duplicate another student’s service). Do the following: (a) Describe the process briefly; (b) List its inputs, outputs, flow units, resources, and key activities; (c) What service type listed in Table 1 in the article most closely represents the service?Why? (d) List everything you receive from this service (include tangible items and intangible items); and (e) Discuss how the service can be improved so that you get better results from the service.

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