https://longlivelodging.com/079-taking-your-customer-service-experience-to-the-next-level-with-shep-hyken/

Read and listen to this podcast, share your thoughts and what you learned.

In This Episode, We Talk About

• Companies that ask their customers to repeat themselves for no apparent reason, and why sometimes asking them to repeat themselves can be a good thing.
• How technology is impacting customer service, both positively and negatively.
• Enhancing your customer service experience using self service.
• Internal customers – employees – and how the best companies treat their employees the way the want their customers treated.
• The biggest cause of poor customer service, and what you can do about it.
• His latest book, Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Links to an external site.)

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