Chapter 18

Q1 What benefits do psychological approaches to waiting lines have over other approaches? (150 words)

Q2 Why do waiting lines form even though a service system is underloaded? (150 words)

Q4 What effect would decreasing arrival and service variability have on the effective capacity of a system? (150 words)

2 references

Chapter 19

Q1 for which decision environment is linear programming most suited? (150 marks)

1 references

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