Part I – Short Answer

Please answer all of the following:

1. List and explain three significant characteristics of a crisis

1. Define psychological first aid. Explain the objective of psychological first aid. Explain five steps in the process of providing psychological first aid to a client in crisis.
2. Explain the importance of a multicultural perspective in crisis intervention. Give two examples of crisis situations in which an understanding of another culture will enable you to more effectively respond.
3. Define and explain the significance of the three domains evaluated in triage assessment.

1. Explain the difference between open ended and closed ended questions. Explain how each of these can be important in crisis intervention. Then, give an example of each.
2. Explain the seven steps in the Hybrid Model of crisis intervention.

1. Explain the Memphis Model of Crisis Intervention Team. Explain three factors that make this an important improvement in crisis intervention by law enforcement officers.

1. What are the advantages of face to face intervention, over telephone and online intervention? What are the advantages of telephone and online intervention? Explain which type of intervention best matches your skill set, and why?

1. Explain the five conditions that must be exhibited for a diagnosis of posttraumatic stress disorder, or PTSD.

1. Explain five suicide risk factors. Define perturbation, and the three causes of perturbation.

Part II

Essay Please answer both of the following

1. Use either the hybrid model of intervention, the strategies of crisis intervention discussed in Chapter Four of Crisis Intervention Strategies or the “Action Strategies for Crisis Workers” examined in Chapter Four to explain how you will try to help the client in the following situation. Use specific strategies, referrals, and recommendations, and do not simply repeat the steps in one of these processes.

• Mildred is a 42-year-old white female who is recently divorced. She has two children in college but they are closer to her ex-husband. She is a high school music teacher and a former concert pianist. She has a few friends but they are in relationships and she feels like the odd person out. Her family lives far away and they are not that close. She is not doing well in her love life and comes to you to get some immediate help because she is depressed and thinking about suicide. She spends the first ten minutes weeping uncontrollably and has a hard time putting words together.

• As you apply the intervention steps, also include at least three open ended questions and closed ended questions (for the entire response, not for each step). Explain why you will ask these questions

1. Define and explain at least eight characteristics of effective crisis workers. Explain why each of these is important.

• Compare your skills, training, and experience to these desired characteristics.

• Which of these qualities do you possess? Explain your reasoning.

• Which of these qualities do you lack? Explain your reasoning.

• How can you acquire or improve the qualities that you lack? Explain and be specific.

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