This is a 2 part discussion question.

Compensation

• Some evidence suggests that there is a direct and positive relationship between a firm’s size and its top-level managers’ compensation. Explain what inducement you think that relationship provides to upper-level executives.
• Recommend what can be done to influence the relationship so that it serves shareholders’ interests.

Bank USA

• From the case study, determine the challenges faced by the Help Desk at Bank USA and suggest strategies to mitigate them.
• Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.

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