9.1 Chapter Review Questions. Make sure to write complete one or two paragraphs’ answers to be able to obtain total points.

Chapter 9 pages 250 – 275.

1. Describe the AIM planning process for routine messages.
2. Identify the preferable message structures for various types of routine messages.

CH 11 CHAPTER REVIEW QUESTIONS

Chapter 11 pages 314 – 344

Discussion Exercises

11.1 Chapter Review Questions. Please answer in paragraph format.

1. Describe the criteria for evaluating bad-news messages in terms of controllability, likelihood, and severity.
2. Explain considerations for deciding which channels to use when delivering bad-news messages.

link to the book is here: https://drive.google.com/open?id=1dzsg-Amet3UxZi4L…

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