Case Study – Training

You are an HR Training Specialist in a mid-sized manufacturing company. The organization has been under a lot of stress lately due to intense new competition. A lot of shipping deadlines have been missed recently leading to several unhappy customers.

Bill Marshall, the company VP of Manufacturing just called to say he was on his way to your office to see you. He did not sound happy.

Upon entering your office, Bill bellowed ….

“I’ve got a problem and you’ve got to solve it. I can’t get people in this plant to work together as a team. As if I don’t have enough trouble with the competition and missed deadlines, now I have to put up with running a zoo. It’s your responsibility to see that the staff gets along with each other. I want a human relations training proposal on my desk by Monday.”

Questions: (Be Specific in your answers)

How would you determine the need for “human relations” training?

How would you determine whether you actually had a training problem or not?

What else could be the underlying causes of the problems the VP has identified?

What would you recommend to the VP?

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