A customer sent you the complaint letter below:

Hello Bookkeeper,

I don’t know what is going on with your company. I just received a credit memo for 16 hours of web services and 8 hours of storage services, I returned a flash drive and received a credit. I am requesting a full refund for the flash drive.

I am not paying this bill. What is going on? I need a full refund for the flash drive, and if this isn’t cleared up I will never use your services and would not recommend your services to anyone.

Sincerely,

Maria Omari

**For your assignment, write a professional business letter apology response to the customer about the credit memo. You want to ensure the customer (Maria Omari) that this was an error, provide a refund, and make sure the customer remains loyal to your business. Save your assignment as a Microsoft Word document. ***

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