BUSINESS Forum Prompt:

This week you will explore Quality systems, quality control methods, inspection procedures, quality tools, and quality management techniques. Your Discussion Forum assignment this week is to first choose an industry sector with which you are familiar. That industry sector can be the one in which you are employed or are with which you are familiar. Good examples include: airline transportation; food services; retail outlets; pharmacies, medical or dental services; insurance, online retail, or any other business you have experience with and insight into.

Once you have decided on an industry segment (not a company), research online the following questions by finding industry Experts who can inform on the three questions below. Paraphrase or insert direct quotes from your expert resources that provide insight into each of these 3 questions. Finally, at the end of your posting, summarize what you have learned regarding quality issues, challenges, and problems in this industry segment:

1. What do industry experts say are the most important factors found in a high quality product or service in this industry segment?
2. What quality problems or issues do experts believe have challenged this industry in the past few years?
3. How well do your expert resources believe this industry manage the quality of products and services?

At the end of your posting summarize what you have learned from these industry experts and provide insights as to whether you concur or not.

This is not an opinion piece, this is a research forum to inform your fellow students what experts in the field believe are the quality-related issues facing the industry segment you have chosen..

Please don’t forget to supply a reference list of at least three industry experts you used as a resource.

Instructions:

Your initial reply to the forum question should be posted no later than Thursday. Your discussions with your classmates should be posted throughout the week. You should engage in discussions with a minimum of two classmates. Your original post must be a minimum of 275 words with replies to classmates must be substantive, at least 150 words and incorporate concepts and materials that you have learned this week. You must give attribution for all sources.