11-1. Using a Web browser, visit the SunGard Web site at www.sungardas.com/Pages/default.aspx. Look for options that map to the alternatives in this chapter. Does the organization offer hot, warm, or cold services?Mobile services? What other services does it offer?11-2. Using your local telephone directory, look for companies in your region that offer busi-ness continuity services. Which of them offer hot-site services? Which of them offer mobile services?11-3. Using a Web browser, visit Continuity Central’s Web site at www.continuitycentral.com. Click on the “Jobs” link at the top of the Web page. What topic listings would be of interest to someone writing a BC plan? To someone focusing on BC management?What skills and attributes are these jobs seeking in a candidate? Select a positionannouncement for each topic and bring it to class for discussion.12-1Using a Web browser, go to the Web site for the American Red Cross: www.redcross.org. What disaster services does it offer? Which would be beneficial for an organization experiencing a crisis?12-2Using a Web browser, go to the Web site www.cmiatl.com. Search for the title “Blindsided,” or use a search tool to locate the text. Read the introduction, which describes a workplace mass shooting that happened in Atlanta. What effect do you think this event had on that organization? Bring your comments to class for discussion.13-Discuss the excuses that are frequently used in a crisis.Complete the real world exercises at the end of the chapter. Write your answers in complete sentences and use APA formatting rules. Each answer should be a minimum of 1 paragraph (3 or more sentences)End of chapter 11 Real world exercises (page 468)1-3End of chapter 12 Real world exercises (page 519)12-1, 12-2.NOTE:REFERENCES AFTER EVERY ANSWER REQUIRED

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