SEE ATTACHMENTS

you can choose which one you want to do for part 1

1. Chapter 7, “Applications: Evaluation of Two New Assessment Methods for Selecting Telephone Customer Service Representatives”: answer questions 1–3. (title page, at least three complete pages of original analysis and discussion, reference page).
2. Chapter 7, “Applications: Conducting Empirical Validation and Adverse Impact Analysis”: complete calculations to answer questions 1–4. (title page, at least three complete pages of original analysis and discussion, reference page)

PART 2

Chapter 11, “Applications: Utility Concerns in Choosing an Assessment Method”: answer questions 1–4.

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