Managing the information resource of a firm focused both on “engaging with customers” and at competing “more effectively on multiple levels against the low-pricing structures offered by low-cost carriers” entailed many challenges, which Air Canada’s CIO and her team had been addressing in multiple ways.How was Air Canada addressing these challenges in 2011?The outsourcing approach and the IT department structure at Air Canada changed often between 1994 – when Air Canada signed its first contract with IBM – and 2011, the year the case takes place.  What are these changes and why do you think they occurred?

Do you need a similar assignment done for you from scratch? We have qualified writers to help you. We assure you an A+ quality paper that is free from plagiarism. Order now for an Amazing Discount!
Use Discount Code "Newclient" for a 15% Discount!

NB: We do not resell papers. Upon ordering, we do an original paper exclusively for you.