In this journal activity, address the following items in your response:

1. Review the information from your Module 4 Readings and Videos concerning the topic Conflict Resolution and Grievance Procedures. Additionally, carry out your own research concerning this activity’s topics. You are encouraged to use the Hunt Library but can also carry out your research via the Web.
2. Reflect upon these terms: conflict resolution and grievance procedure. In your own words, define the meaning of each term.
3. Explain the difference between conflict resolution and grievance procedures. When and why should each procedure be used? Feel free to use your own personal experiences in your explanation.

Resources

Read the following resources to increase your understanding of cultural diversity within the aviation industry.

From the Web:

• Human Factors: Resource Guide for Engineers – Chapter 9 Teamwork (Links to an external site.) (PDF): This document is from the Civil Aviation Safety Authority Australia. Chapter 9 begins on page 145 of the document.
• Introduction to International Mediation and Arbitration: Resolving Labor Disputes in the United States & the European Union (Links to an external site.) (PDF): Paper by May Olivia Silverstein, 2011. From introduction: Conflict resolution is a crucial part of any country’s sustainable industrial relations system.
  • Source Website: Digital Commons WCL American (Links to an external site.)
• Miami-Dade (FL) Aviation Department and AFSCME, Local 1542 (Links to an external site.) (PDF): This is an example of a collective bargaining agreement.

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